Refund policy

FIRST VITA PLUS

RETURN & REFUND POLICY

We want every customer to receive their order in good condition.

  • Wrong, damaged, leaking, or incomplete orders may qualify for a replacement or refund.

  • Please report any issue within 24 hours of receiving your parcel.

  • Send us clear photos or videos of the product, packaging, and waybill for verification.

  • Since our products are consumable, opened or used products are generally not eligible for return, unless there is a verified product defect.

  • Change-of-mind or customer ordering errors are not eligible for return or refund.

  • Approved refunds or replacements will be processed after verification.

Thank you for your understanding and for choosing First Vita Plus!